Refund Policy:

At Red Dot Wine, our ultimate goal is to provide our customers with a 100% satisfaction shopping experience. We take pride in delivering the finest quality wines and stand behind the products we import and sell. We strive to offer personalised service that meets the unique needs of each customer.

Best Price Guaranteed
We're dedicated to providing you with an exceptional wine shopping experience. With our "Best Price Guaranteed" promise, we ensure that on our webshop you'll always find the best prices in the market.

Here's how it works: If you come across a competitor in Singapore selling the exact same wine - same brand, label, and vintage - at a lower price, simply let us know. We'll not only match that price but also refund you the difference. We go the extra mile to ensure you get the best deal possible.

We regularly checks the market to ensure that our prices remain unbeatable. We take pride in offering you the finest wines at the most competitive prices, making Red Dot Wine your go-to destination for premium wines. If you find a better-priced wine elsewhere, we want to hear about it. By sharing the details with us, we'll adjust our list price below the price you found online.

Faulty or damaged product
In the unlikely event that you receive a faulty or damaged product, we offer a refund or replacement to ensure complete satisfaction.

We personally deliver our products to ensure they are handled with care and will share a photo of the delivery as proof of correct delivery. In the unlikely event you receive broken bottles, glassware or have other shipping-related issues, please notify us within 24 hours of delivery with a photo of the damaged product and packaging. We will promptly arrange for a replacement (if available in stock) or issue a full refund.

If you encounter any faults or quality issues with your wine, such as being corked or faulty (e.g., oxidized), please notify us within 24 hours of experiencing the issue and within 30 days of receiving your order. We will promptly arrange for a replacement (subject to availability) or issue a refund, ensuring your complete satisfaction.

Please note that refunds may take up to 14 business days to process. We reserve the right to reject refund requests if the issue is not reported within the specified timeframes or if we find that the product has been mishandled or misused.

If you have any questions or concerns about our refund policy, please do not hesitate to contact us at team@reddotwine.sg. We are always here to help.