FAQs

1. About Us

What is Red Dot Wine?

Red Dot Wine is your go-to online store in Singapore for high-quality wines at unbeatable prices. We import directly from renowned wineries in Europe, ensuring top-notch wines at prices up to 50% off retail. Unlike competitors who inflate prices, our discounts are genuine, making premium wines accessible to all.

Why shop at Red Dot Wine?

At Red Dot Wine, we're committed to offering you the best wine-buying experience with these key advantages:

  • Quality and Affordability: We import directly from renowned wineries in Europe, ensuring top-notch wines at prices up to 50% off retail.
  • Convenience: Enjoy free delivery on orders over $350 within Singapore. Our user-friendly website allows easy browsing, ordering, and tracking of your favorite wines.
  • Customer Satisfaction: We are here to assist you every step of the way, ensuring a seamless shopping experience.
  • Community Benefit: We believe in sharing the benefits with our community. By working together, we can offer the best prices.
  • Wholesale Potential: By ordering in bulk and directly from the source, we cut out middlemen and reduce overhead costs, which translates to lower prices for you.

2. Placing an Order

How do I place an order?

Ordering with us is easy! Simply browse our curated selection on our website, add your favorite wines to your cart, and proceed to checkout. You can also contact us directly and we’re ready to assist.

How can I qualify for free delivery?

We offer free delivery on orders over $350 within Singapore. For orders below $350, a delivery fee applies.

Can I return or exchange wines?

Due to the nature of our products, we do not accept returns or exchanges unless the wine is damaged or faulty upon delivery. Please contact us immediately if you encounter any issues with your order.

How does the pre-order process work?

Our process might take some time, but it ensures you get the best prices. Here’s how it works:

  1. Place your order via The Wine List.
  2. We consolidate orders about 30 days to form a pallet.
  3. Once the pallet order window closes, we ship the wines to Singapore.
  4. The wines are delivered directly to your doorstep.

How long does delivery take?

Delivery times vary depending on our current shipping schedule. Typically, orders are delivered within 6-8 weeks from the pallet closing date until they reach your doorstep. This meticulous process ensures that you receive high-quality wines imported directly from Europe, providing the best possible selection and value.

3. Pricing, Promotions, and Discounts

Do you guarantee the best prices in Singapore?

We offer prices that guarantee the best deal in the Singapore market. If you find a better price at another wine shop in Singapore.

How should I compare prices?

We believe in honest comparison. Compare our list price with the standard list price at another wine shop in Singapore. If they are offering a wine on sale, compare it with our lowest price (including our up to 10% extra quantity discount).

What should I do if I find a lower price?

Simply send us a screenshot of the lower price from another wine shop in Singapore, and we’ll refund you the difference in store credit.

Why are our prices so affordable?

Pre-Order System: Our pre-order model allows us to source wines directly from suppliers, keeping costs low and passing the savings on to you.

What is included in your everyday low price?

Our prices include everything you need:

  • Shipping from overseas
  • All duties and excise taxes (averaging $11 per 75cl bottle)
  • Picking and packing
    If your order totals $350 or more, we even include delivery for free!

What promotions and discounts does Red Dot Wine offer?

  • New Customer Discount: Subscribe to our newsletter and receive a 5% discount on your first purchase + free delivery for min.order $350. The discount code will be sent to your email upon subscription.
  • Quantity Discounts: Save even more with our quantity discounts:
  • Purchase 9 or more bottles for a 2% discount.
  • Buy 12 or more bottles and receive a 5% discount.
  • Order 18 or more bottles to enjoy a 10% discount on your total purchase.

Additional Promotions

Keep an eye out for seasonal promotions and exclusive offers on our website and social media channels.

4. Subscription Service (Red Dot Wine Club)

How do subscriptions work at Red Dot Wine Club?

Our subscription service allows you to receive 6 bottles of wine every 2 months. Once subscribed, you do not need to re-subscribe for subsequent deliveries unless you choose to unsubscribe from the service.

What are the subscription options available?

  • Explorer: Receive a curated selection of 6 bottles of wines to explore different varietals and regions.
  • Adventurer: Discover 6 new wines with each delivery, focusing on unique and lesser-known gems.
  • Reds Only: Enjoy 6 selections of exclusively red wines in each shipment.

Why should I join Red Dot Wine Club?

Joining the Red Dot Wine Club subscription offers you a convenient and cost-effective way to enjoy premium wines regularly. Here are some compelling reasons to join:

  1. Curated Selection: Receive a curated selection of 6 bottles of high-quality wines every 2 months, tailored to your chosen subscription type—Explorer, Adventurer, or Reds Only.
  2. Exclusive Access: Access to exclusive wines and limited editions that may not be available for individual purchase on our regular listings.
  3. Convenience: Enjoy hassle-free deliveries right to your doorstep, saving you time and effort.
  4. Cost Savings: Benefit from subscription discounts and promotions, ensuring you get the best value for your wine purchases.
  5. Flexible Options: Easily manage your subscription preferences through our user-friendly platform, with the flexibility to pause or cancel anytime.

5. Contact and Additional Information

Where do you source your wines from?

We source our wines directly from renowned wineries and distributors across Europe. Each wine is carefully selected based on its quality, ratings on platforms like Vivino, and value for money.

Can you provide proof of your service quality?

Absolutely! We have a rating of 4.8/5.0 based on over 76 verified reviews. Additionally, over 1200+ customers regularly use us as their trusted source for premium wines.

How can I contact Red Dot Wine for further inquiries?

You can reach out to us via email at team@reddotwine.sg or through our WhatsApp +‪6580430554‬. We’re here to assist you with any questions or concerns.